Return & Refund Policy

Return & Refund Policy

Effective Date: December 19, 2024

At SunLazer, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have [Insert number] days from the date of delivery to initiate a return. To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The item must be in its original packaging.
  • You must provide proof of purchase, such as the order confirmation email or receipt.

Non-Returnable Items

The following items cannot be returned:

  • Items on sale or clearance.
  • Customized or personalized products.
  • Items damaged due to misuse or improper handling by the customer.

2. Return Process

To initiate a return, please contact us at info@sunlazer.com or call us at +91 98139 78035 with the following details:

  • Order number
  • Reason for return
  • Photographs of the item (if applicable)

Once your return request is approved:

  • We will provide instructions on how to return the product.
  • You will be responsible for the shipping costs for returning the item unless the return is due to our error.

3. Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed within [Insert number] business days.
  • Refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Returned items show signs of use or are not in their original condition.
  • Items returned after the [Insert return window] days return period (if accepted).

Non-Refundable Items

Shipping costs and COD fees are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need an exchange, please contact us with the required details.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment method for a pending transaction.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you’ve done all of this and still haven’t received your refund, contact us at info@sunlazer.com.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

SunLazer
Email: info@sunlazer.com
Phone: +91 98139 78035
Address:
Shop No.06, Near Jama Masjid, Jagatpura Road,
Momin Market, District: Jaipur,
State: Rajasthan, PIN Code - 303012